FAQS

How do I track my order? 

Once your order is ready to be shipped you will receive an email notification with your tracking number. Please allow 1-2 days for processing on all orders. 

Why hasn't my international item been delivered to me yet? 

International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. If you track your item online and the status shows it is with customs, please note we cannot intervene, but will be delivered by the carrier promptly upon release. 

 How can I contact you? 

Please contact our customer service team at info@evssthebrand.com for all inquires or questions regarding an existing order.

Allow 24-48 hours for a response time, make sure to list your order number and full name on the order.

What if I received the wrong item? 

Please email us at info@evssthebrand.com in the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, although you’ll have to pay the price for the return label to us and we will ship It back with no extra cost 

Will I have to pay Taxes & Duties on top of my order? 

EVSS is not liable for any customs clearance fees in your country. Our prices do not include relevant overseas duties and other customs charges you may incur when purchasing and importing you your country. 

What do I do if I put the wrong address? 

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

However, we are not responsible for items that are lost or damaged during shipping. 

Refund

Swimwear is an intimate item of clothing we do not accept returns or refunds once the item has been in your possession. We recommend reading all sizing information. Also we don’t give refunds once a purchase has been made and there’s no fault with the product we can only offer credit towards a new purchase.

How do I take care of my swimwear? 

Gentle hand wash in cold soapy water and hang dry or leave flat to dry in shaded area. All details will also be seen on swimwear tags